Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: 19 August 2026

At Soloria, we are committed to delivering your orders safely, securely, and as quickly as reasonably possible.

This Shipping & Delivery Policy applies to purchases made through the official Soloria online store operated by Soloria Delicatessimo Private Limited.

1. Shipping Coverage

We currently offer delivery services to eligible locations within India, subject to serviceability by our logistics partners.

Delivery availability may vary depending on:

PIN code;
Delivery partner coverage;
Product availability;
Local restrictions;
Weather and other operational conditions.

If your location is not serviceable, the order may not be available for checkout or may be cancelled with an applicable refund.

For international orders, shipping availability, charges, customs duties, taxes, and documentation may vary by destination. International orders may be subject to separate terms and conditions.

2. Order Processing

Orders are generally processed after successful payment confirmation.

Orders may take approximately 1–3 business days to be processed and dispatched, unless a different timeline is displayed at the time of purchase.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Once your order has been dispatched, you will receive relevant shipping or tracking information where available.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately 2–7 business days, depending on the destination PIN code and availability of the delivery service.

The delivery timeline displayed during checkout or communicated in your order confirmation should be considered the applicable estimated timeline for your order.

Delivery timelines are estimates and are not guaranteed.

Delivery may take longer during:

Festivals and public holidays;
Major sales or promotional events;
Extreme weather;
Natural disasters;
Transportation disruptions;
Operational disruptions;
High-volume periods;
Remote or difficult-to-service locations;
Other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

Order value;
Delivery location;
Package weight;
Delivery service selected;
Promotional offers;
Other applicable factors.

Where free shipping is offered, the eligibility criteria will be displayed on the website or during checkout.

5. Order Tracking

Where tracking is available, tracking information will be provided through the applicable logistics partner.

You may use the tracking information to monitor the status of your shipment.

Please note that tracking information is provided by the delivery partner and may take some time to update after dispatch.

6. Delivery Attempts

Our logistics partners may make multiple delivery attempts depending on their operational policies.

Please ensure that:

Your delivery address is accurate;
Your PIN code is correct;
Your mobile number is reachable;
Someone is available to receive the order where required.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone number is unreachable, or the customer refuses delivery, the shipment may be returned to the sender.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully verify your:

Name;
House/Flat/Building number;
Street/Road;
Area/Locality;
City;
State;
PIN code;
Mobile number.

Soloria will not be responsible for delivery failure caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to Soloria because of an incorrect or incomplete address, any re-shipping may be subject to additional shipping charges.

8. Delayed Deliveries

While we make reasonable efforts to ensure timely delivery, Soloria does not guarantee a specific delivery date or time unless expressly stated.

Delivery may be delayed due to circumstances beyond our reasonable control, including:

Logistics partner delays;
Weather conditions;
Natural disasters;
Traffic restrictions;
Strikes or transportation disruptions;
Government or regulatory restrictions;
Festivals and public holidays;
High shipment volumes;
Incorrect address or contact details;
Customer unavailability;
Other unforeseen circumstances.

A delivery delay does not automatically qualify an order for cancellation, refund, or compensation.

However, if a shipment is significantly delayed, lost, or otherwise affected, please contact our customer support team so that we can investigate the shipment with the relevant logistics partner.

9. Damaged or Tampered Packages

Please inspect your package carefully when you receive it.

If the outer package appears:

Opened;
Torn;
Significantly damaged;
Wet;
Leaking;
Tampered with; or
Otherwise compromised,

please do not consume the affected product.

Where possible, please take photographs or videos of the package before opening it and contact us as soon as possible.

For genuine product or delivery-related issues, Soloria may provide a replacement or refund after reviewing and verifying the complaint, subject to our Return, Refund & Replacement Policy and applicable law.

10. Wrong or Missing Products

If you receive:

A product that you did not order;
A different flavour or SKU;
A missing product;
An incorrect quantity;

please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

Order number;
Photographs of the received products;
Photograph of the shipping label;
Description of the issue;
Any other information requested by our customer support team.

After verification, we may arrange an appropriate replacement or refund.

11. Food Product Delivery

Soloria products are food and consumable products.

Customers should:

Store products according to the instructions provided on the packaging;
Protect products from excessive heat, moisture, direct sunlight, and other unsuitable conditions;
Check the packaging before consumption;
Check the best-before/expiry information;
Review ingredient and allergen information before consumption.

Once the product has been successfully delivered in good condition, Soloria is not responsible for deterioration caused by improper storage or handling by the customer.

12. Failed Delivery and Return to Origin (RTO)

An order may be returned to Soloria or the applicable fulfilment facility if delivery cannot be completed because of circumstances such as:

Incorrect address;
Incomplete address;
Customer unavailable;
Customer refusing delivery;
Customer unreachable;
Multiple unsuccessful delivery attempts;
PIN code/serviceability issues;
Other circumstances attributable to the recipient.

Such shipments may be classified as Return to Origin (RTO) by the logistics partner.

If an order is returned to origin, please contact Soloria Customer Support for assistance.

Any refund or re-shipment will be handled in accordance with the circumstances of the order, our applicable policies, and applicable law.

13. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If you no longer wish to receive a dispatched order, please contact customer support before refusing delivery.

Repeated refusal of shipments or intentional creation of undeliverable orders may result in restrictions on future orders, subject to applicable law.

14. Delivery to Remote Locations

Certain remote, rural, restricted, or difficult-to-service locations may have longer delivery timelines or additional delivery charges.

If a delivery partner does not service a particular PIN code, Soloria may be unable to fulfil the order to that address.

15. Multiple Products in an Order

If an order contains multiple products, Soloria may, where operationally necessary, ship products in separate packages or shipments.

You may therefore receive different products from the same order at different times.

Any applicable shipping charges will be communicated during checkout.

16. Third-Party Logistics Partners

Soloria may use third-party logistics and courier partners to deliver orders.

While we carefully select our delivery partners, Soloria does not control the day-to-day operations of third-party logistics providers.

Delivery information, tracking updates, delivery attempts, and estimated delivery dates may therefore be affected by the logistics provider’s operations.

Where an issue occurs, Soloria will make reasonable efforts to coordinate with the relevant logistics partner and assist the customer.

17. International Shipping

International shipping, where offered, may be subject to:

Destination-country import regulations;
Customs requirements;
Import duties;
Taxes;
Customs clearance charges;
Product restrictions;
Documentation requirements;
Destination-country food regulations.

Unless expressly stated otherwise at checkout, customs duties, import taxes, clearance charges, or other destination-country charges may be payable by the customer.

International orders may be subject to additional shipping terms depending on the destination country.

18. No Guarantee of Delivery Time

Any delivery date or timeline provided by Soloria or a logistics partner is an estimated delivery timeline unless expressly guaranteed in writing.

Soloria shall not be responsible for delays caused by circumstances beyond its reasonable control.

However, nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded under applicable law.

19. Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us immediately.

We will try to accommodate address-change requests before dispatch, but we cannot guarantee that changes can be made after the order has been processed or handed over to the logistics partner.

Additional charges may apply for eligible address changes or re-shipping.

20. Contact Us

If you have any questions regarding shipping, delivery, tracking, delayed shipments, damaged packages, or delivery issues, please contact our customer support team:

Soloria Delicatessimo Private Limited
Brand: Soloria
Registered Office:
RANKA NO.224, SY 80/3, 3FL, OLD MADRAS ROAD,
Krishnarajapuram R S, Bangalore, Bangalore North,
Karnataka, India – 560016

CIN: U10750KA2025PTC204803
Email: support@soloria.in
Toll-Free: 1800 891 6818

When contacting us regarding an order, please provide your order number, registered mobile number/email address, and relevant shipment details.