Return, Refund & Replacement Policy

At Soloria, we take great care to ensure that every product is manufactured, packed, sealed, and delivered to you in good condition.

As our products are food and consumable products, we maintain a strict No-Return Policy to ensure food safety, hygiene, and product quality.

1. No-Return Policy

All Soloria food and snack products are non-returnable and non-exchangeable once delivered.

We do not accept returns for:

• Change of mind
• Incorrect product selection by the customer
• Products that the customer does not like or prefer
• Opened or partially consumed products
• Products that have been stored improperly after delivery
• Products purchased during promotional or sale periods
• Products that have been delivered in good and acceptable condition

Please carefully verify your order details before completing your purchase.

2. Damaged, Defective, or Incorrect Products

Although we do not accept general product returns, we are committed to resolving genuine issues with your order.

Please inspect your order immediately upon delivery. If you receive a product that is:

• Damaged during transportation
• Tampered with
• Leaking or has damaged packaging
• Incorrectly delivered
• Missing from your order
• Expired at the time of delivery
• Suspected to have a genuine manufacturing or quality defect

please contact our customer support team as soon as possible, preferably within 48 hours of delivery.

To help us investigate the issue, you may be asked to provide:

• Order number
• Proof of purchase
• Photographs/videos of the product
• Photographs of the outer shipping package
• Photograph of the shipping label
• Photographs of the damaged/tampered packaging
• Batch/Lot number
• Best-before/expiry details
• A brief description of the issue

3. Replacement or Refund

If the reported issue is verified and is attributable to Soloria, the manufacturer, or the delivery process, Soloria may provide, at its discretion:

• A replacement product; or
• A refund of the applicable product/order value; or
• Another appropriate resolution based on the circumstances.

Any replacement or refund will be subject to verification of the complaint.

No replacement or refund will ordinarily be provided for issues resulting from improper storage, handling, misuse, accidental damage, or consumption after delivery where the product was delivered in satisfactory condition.

4. Food Safety

For your safety, do not consume any product if the packaging appears significantly damaged, tampered with, leaking, or otherwise compromised.

Please retain the product and its original packaging, including the batch/lot number and other relevant details, until our customer support team has reviewed your complaint.

Soloria may request photographs, videos, or other information necessary to investigate a product-related complaint.

5. Refunds

If a refund is approved, it will generally be processed to the original payment method used for the purchase.

Once the refund has been initiated by Soloria, the time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

6. Orders Purchased Through Third-Party Platforms

If Soloria products are purchased through marketplaces, quick-commerce platforms, food-delivery platforms, retailers, or other third-party sellers, the return, refund, cancellation, replacement, and complaint policies of the respective platform or seller may also apply.

For such orders, customers may be required to raise the complaint directly through the platform from which the purchase was made.

7. Order Cancellation

Orders may be cancelled only before they are dispatched, subject to the order status and applicable payment conditions.

Once an order has been dispatched, cancellation may no longer be possible.

8. Promotional and Sale Products

Unless otherwise required by applicable law, products purchased as part of a promotional offer, discount, clearance sale, or special campaign are non-returnable and non-exchangeable.

However, genuine complaints relating to damaged, defective, incorrect, expired, tampered, or otherwise non-compliant products may still be reviewed in accordance with this policy and applicable law.

9. Contact Us

For any questions or concerns regarding your order, damaged products, product quality, incorrect deliveries, refunds, or replacements, please contact our customer support team:

Soloria Delicatessimo Private Limited
Email: support@soloria.in
Toll-Free: 1800 891 6818

Please keep your order number and relevant photographs/videos available when contacting us so that we can investigate and resolve your concern efficiently.

10. Consumer Rights

This policy does not limit or exclude any rights or remedies available to consumers under applicable Indian laws and regulations.

Where applicable law requires a remedy for a defective, unsafe, misbranded, adulterated, expired, or otherwise non-compliant food product, Soloria will comply with the applicable legal requirements.

Our Commitment

At Soloria, our priority is to deliver products that meet our standards of quality, safety, freshness, and packaging integrity. While food products cannot generally be returned, we are committed to fairly addressing genuine product and delivery-related issues.

For assistance, contact us at support@soloria.in or call 1800 891 6818.